User Support Specialist

-

 Company: ARRAY

Location: Remote

APPLY

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

We’re looking for a User Support Specialist to join our collaborative and client-focused Client Services team. You’ll work directly with clients to troubleshoot issues, provide timely support, and ensure smooth day-to-day operations of high-traffic websites and mobile applications in the credit score and reporting space. This is an ideal role for someone early in their career who wants to grow into a more advanced support, deployment, or engineering role over time. You’ll gain direct exposure to product functionality, APIs, and internal tools, and you'll collaborate closely with cross-functional teams. The role includes participation in on-call rotations after training.

You Have:

  • 1 year of experience in a technical support, help desk, or user support role, preferably in a remote setting.
  • Strong communication skills and a customer-first mindset.
  • Basic understanding of REST APIs and how they are used.
  • Exposure to SQL for reviewing and querying data is a plus.
  • Familiarity with JavaScript, HTML, or general web technologies is a bonus.
  • An eagerness to learn and grow in a fast-paced, startup environment.
  • A natural inclination to leverage AI tools in your workflow.
  • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You Will:

  • Respond to end-customer inquiries and technical issues via email and phone.
  • Investigate issues by reviewing API logs and user actions, escalating more complex cases to senior team members or engineering.
  • Document common issues and resolutions in internal knowledge bases and contribute to client-facing FAQs or support articles.
  • Collaborate with the product and engineering teams to track recurring issues and suggest process improvements.
  • Maintain up-to-date familiarity with our product offerings to deliver accurate support.
  • Embrace AI tools to speed up your work—whether drafting replies, analyzing issues, or exploring solutions.
  • A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay transparency: $60,000 + for base salary, depending on experience.

Expected interview process: Recruiter Conversation - Take home assignment - Hiring Manager Interview - Loop round: Client Engagement, Technical Interview, How We Work

Array Offers All Full Time Employees the following Benefits and Perks: 

  • Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
  • Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
  • 100% 401k match up to 4% with immediate vesting 
  • Generous and competitive parental leave for all parents
  • $1,000 desk setup subsidy to set-up your unique remote office 
  • $100/month to subsidize wifi/cell phone expenses
  • Summer Fridays (half-day Fridays) typically from late May to the end of August
  • AnniversArray Kits for work anniversaries

Comments

Post a Comment

Popular posts from this blog

Virtual Assistant

-
  r Position: Recruiter (Remote) Overview: clear desk are seeking an experienced Recruiter to support our clients in managing end-to-end recruitment processes while also assisting with payroll coordination, employee relations, and caregiver scheduling. This is a dynamic work-from-home opportunity, ideal for individuals with strong organizational skills and a background in healthcare or home care staffing. Key Responsibilities: Conduct phone screenings to evaluate candidates across various locations. Post job openings, actively source candidates, and track application progress. Maintain accurate and compliant applicant records and documentation. Coordinate interview scheduling with office staff for final hiring decisions. Manage onboarding tasks, including paperwork, compliance documentation, and training enrollment. Monitor caregiver certifications and ensure timely renewal of expired credentials. Provide after-hours and weekend support for urgent schedulin...
Read more

Call Center Customer Service Representative

-
  Customer Service Representative  The Customer Service Representative is responsible for fielding a high call volume of customer inquiries regarding release of information  (ROI) requests for patient medical records while maintaining consistent service standards and metrics. The CSR provides  issue resolution, status updates concerning medical record requests, and posts corrective action notes in the corporate  database to facilitate timely and accurate release of information processing.   Duties & Responsibilities: Ability to support customer service calls for multiple lines of business  Proficient in the use of Department resources (CS Notebook, Protocols, VRM etc.) Receive inbound phone inquiries from requester clients regarding patient medical records (8 - 10 calls per hour) Manage customer concerns and questions regarding status of requests, invoice/fee issues, request remediation, etc. Actively document call details in VRM and RingCentral du...
Read more